Dear Valued Lavinda Customer,

We sincerely apologize for any inconvenience caused by a logistics error affecting purchases made after January 10, 2025. Due to a transition to a new logistics provider, some customers who purchased the Lavinda Nail Bling Lamp (excluding Pink Diamond, Black Diamond, and Gradient Blue Rhinestones variants) may have received a Lavinda Nail Drill Bling instead.

We deeply regret this mistake and are committed to resolving it promptly.

If you received a Lavinda Nail Drill instead of the Lavinda Nail Bling Lamp you ordered, you may choose one of the following options:

1. Keep the Lavinda Nail Drill

• You are welcome to keep the Lavinda Nail Drill at no additional cost.

• If you wish to reorder the correct Lavinda Nail Bling Lamp in a different color or design, you may do so through the Lavinda Amazon Store or Lavinda Official Store.

• Enjoy an exclusive 20% discount on your next purchase using the code BLING20 on our official store.

2. Exchange for the Lavinda Nail Bling Lamp

• If you prefer an exchange, please contact us using our dedicated support form at: Lavinda Product Resolution Form

• We will provide a Return Label to facilitate your return and send the correct product as soon as possible.

3. Return for a Full Refund

• If you choose not to keep the product, you may apply for a full refund by filling out the form on our support page.

• Our customer support team will assist you with the Return Label and ensure a smooth refund process.

Form Link

Lavinda Product Resolution Form

Exclusive Apology Gift

Regardless of the action you choose, we would like to express our sincere apologies with a complimentary gift. Please complete the form at to claim your gift.

We assure you that we are taking this matter seriously and working closely with our logistics partners to prevent similar issues in the future.

For any additional questions or concerns, please contact us at service@lavinda.com. We appreciate your understanding and continued support.

Warm Regards,
Lavinda Team